Frequently asked questions
How can I get in touch with Exstra?
You can contact us via email at info@exstra.in or call us at +91 9115775191. Our team typically responds within 24–48 business hours.
What are your customer support hours?
Our support team is available Monday to Saturday, 11:00 AM – 7:00 PM (IST). Queries received outside business hours will be addressed on the next working day.
Can I visit your store or office?
Yes. Our registered office is located at:
Office no 25, Niharika Shopping Centre, Near Hiranandani Meadows, Off Pokharan Road No. 2, Thane (W), Mumbai – 400610, Maharashtra, India.
We recommend contacting us prior to visiting.
How long does it take to receive a response?
We aim to respond to all queries within 24–48 business hours. During peak seasons or sales periods, response times may be slightly longer.
Who should I contact for order-related issues?
For cancellations, returns, or order updates, please email us at info@exstra.in with your Order ID and details of your concern. This helps us assist you faster.